Frequently asked questions

Frequently asked questions.

My systems are under contract/warranty, why would I have my probes checked?

The OEM, ISO, or multi-vendor service personnel do not have the diagnostic tools to recognize a subtle problem with a probe. An unknowing sonographer will struggle to optimize the image quality using a probe with a few dead or weak elements. The result is lengthier patient scans, lower quality images, multiple re-scans, wasted film, wasted physician time, sonographer frustration, and “no problem found” service calls. Independent probe testing can uncover subtle problems before they become big problems, even before the user sees them. Now you can have marginal probes replaced under your service contract. If you are limited to “one probe per year”, probe testing will find the probes that can be repaired for a fraction of the cost, saving your replacement for when it is really needed.

How will probe testing reduce my cost?

Preventative medicine is recognized as a good way to reduce the cost of healthcare. Likewise, preventative probe testing can be used to discover minor problems before they turn into expensive failures. Image quality is degraded by common problems, most of which can be repaired for a fraction of the cost a new probe. Early detection and repair of a potentially serious problem is far more cost-effective than allowing a mission critical probe to suffer a catastrophic failure requiring a high-cost replacement.

How do I know if a bad probe is repairable or not?

A trained technician using FirstCall can give you a printed report that pinpoints the source of problems that can be repaired. Serial reports can be used to track changes in probe performance over time. Now you have an early warning system that can prevent a costly surprise.

Where do I go to get a probe repaired or replaced?

We specialize in repairing probes to OEM performance levels. Sonora also has a comprehensive line of new replacement probes with a full 1-year warranty, same clinical performance, ½ the price. We also provide refurbished OEM probes that can save you up to 50% of the cost of a new OEM probe. Insist on having a full diagnostic report for any probe that you purchase.

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