|
Issues
|
Time
|
Direct / Indirect Impact
|
|
Clinical
Outcomes
|
Delayed
Diagnosis
Delayed
Treatment
|
Possibility
for More Expensive or Substitute Tests
|
|
Patient
& Referring MD Satisfaction
|
Rescheduling
Delayed
Reporting
|
Additional
Hospital Stay
Transportation
- Out Patient
Lost
Income - Out Patient
Personal
Expenses - Out Patient
|
|
Ultrasound
User / Reader Productivity
|
Re-Testing
Increased
Scan Duration
Attempts
to Repair
|
Increased
cost / scan
Loss
of Productivity
Possible
overtime
Increased
Training
|
|
Administrative
Costs and Impacts
|
Unrecoverable
Costs:
· Technician
· Reader
· Scheduler
|
Lost
Revenue
Lost
Opportunity Cost
Film/Developer
Cost
Supplies
Cost
Repair
down-time
|
|
Marketing
and "PR" Impacts
|
"Reselling"
the clinical services
Explaining
schedule delays & re-testing
|
Lost
Referrals
Lost
3rd Party Contracts
Lost
Reputation
|